How Capstone Achieves a Seamless Transition to NG9-1-1
While the technology to implement the new IP-based 9-1-1 system is available now, the transition to Next Generation 9-1-1 (NG9-1-1) will involve much more than just new computer hardware and software. This is where the expertise of the Capstone team is invaluable to emergency service providers. The NG9-1-1 transition brings new obligations for call handling management and impacts to day-to-day operations, processes, training, contracts, policy, funding models, health & wellness programs and more. Fundamentally, successful NG9-1-1 transition planning and delivery involves moving from current state to future state with absolutely no impact to existing services and operations.
We plan for the future by understanding the present. Each NG9-1-1 transition project begins with an in-depth understanding of current state which includes:
- Facility space, equipment, security/access
- Enterprise and solution architecture, integrations, and data
- Geographical Information System (GIS) technology, limitations, and pain points
- Cost modelling for transition to NG9-1-1 (roles, responsibilities, training)
- Process design
- Standard Operating Procedures (SOPs)
- Contracts, MOUs, licensing, and inter-operational arrangements
- Privacy needs and gaps
- Cybersecurity needs and gaps
- Impacted stakeholders throughout the municipality and surrounding response jurisdictions
Now that our team has a solid understanding of your current state, let’s get to work! Future state planning begins, and this includes:
- Project Management of implementation and transition
- Business Analysis for requirements and quality control
- Support through identifying and managing facility upgrades
- Procurement and support with RFP documentation, scenarios, evaluation templates.
- Input to agreements, MOUs, SLAs, and other contractual documents
- Change Management to guide people adjustments (capacity building, role adjustments, training requirements)
- Input to SOP changes or enhancements including process improvements
- Review and consideration of Acts and legislation
- Input to develop data and information governance, ownership, access, and management. Ensure compliance regarding data and confidential information access, storage, sharing and retirement/destruction.
- Cybersecurity practices, processes, training, auditing, reporting, incident management
- Privacy strategies to safeguard personal information within the system and organization.
- Disaster recovery & business continuity plans
- Coordinated communications in alignment with recommended change management plan
- Solution implementation, configuration, and testing oversight
- Transition planning and cut over strategy
- Cutover and rollout planning and management
- Public relations and communications
If you’re ready to begin the process of NG9-1-1 planning, transitioning and implementation contact Capstone today for a free consultation. Contact | Capstone Project Solutions